Just FYIyou have responded to a posting that was created back in 2021. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Also, mention the most recent voyage you were on with Princess. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Keep your distance; still enjoy great service. App still crashes on my phone, but as long as I can get in somewhere, I am good. We have a 31 day (ta && ta.queueForLoad ? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. CC Help Jenn Unable to update address details specifically postcode. It lets me on the app but cant do anything once Im on. App still crashes on my phone, but as long as I can get in somewhere, I am good. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. . At their suggestion I tried logging in on the Princess.Com site with same details. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. I may cancel this cruise and go back to Norwegian. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Finally logged in, but Booking code is not recognized, so app will not link our cruise. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Board faster and go straight to your favorite spot. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. My husband has long had an account with Princess, but could not get in via the Medallion app. App still crashes on my phone, but as long as I can get in. Force Stop the Princess MedallionClass App. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. LTE/3G/2G (auto connect). On the web version, I can't link my booking number. Choose from a world of options while avoiding lines and wait times. The problems imputing onboard payment details. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? IDK why no 8-tops, but not interested in them. Is there a way to wear my Medallion device other than the lanyard?Absolutely. *Reservation times based on venue capacity and availability. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Unable to proceed. What is a Princess MedallionClass Vacation? What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? CC Help Jenn Is the app available in multiple languages? Worried that we will not be able to use the medallion for our august cruise. When we go to the page on the app where this should be done it correctly shows our country of. You have bigger fish to fry than worrying about this app. Start your vacation sooner while maintaining physical distance. Still no go! In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. The months and dates flash up and quickly disappears. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Powered by Invision Community. I have not been able to download the app from Google Play. Wildcatllamas, October 2, 2022 in Princess Cruises. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Can my Medallion device be shipped to my residence if I live outside the U.S.? The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Powered by Invision Community. It also offered a 4 or 6-top. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. I ask if the supervisor could call me back and I was told an infactic NO! Why bother, just take it to check in. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I installed the Medallion Net app before boarding no issues. That said, I was able to get my info loaded. LauraS Youll appreciate the enhanced video-on-demand system in your stateroom. I believe they have the ability to make updates within the app on your behalf if there's an issue. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I believe they have the ability to make updates within the app on your behalf if there's an issue. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) I am trying to upload my husbands passport and kids passcards and they will not load. Not a happy 80 yr old chappie! It also offered a 4 or 6-top. What happens if I lose my Medallion wearable? A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Not very good to say the least. App extremely slow and crashes regularly. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. have your passport handy. (started several months ago). This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. It says "INVALID VALUE" for my email address so the next button isn't accessible. If yes, then download the medallion class app from the app store. I'm putting all my information in so I can get in a faster line. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. 19952023, The Independent Traveler, Inc. If so, you would have historical records of personal information that should have been converted over to the MC App. The cruise has been paid in full. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. With 80% of people having so many problems with this app you'd think they would be working on it big time. Please, a line by line instruction guide? Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. After scanning my passport and filling in the details, I press SAVE. More time for you. CC Help Jenn My passport shows my first and Middle together Brenda Ann Tried restarting the app and restarting the phone with no success. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. How can I open it to allow me to input information for my cruise. Please advise what I can do. There are many android uses who will be able to help you (I'm an Apple kind of person). Started August 27, 2021, By Personalize your dining experience with Dine My Way reservations. CC Help Jenn Very frustrating! I think they were having server issues this morning. ), @Aunt Bartywelcome to CruiseCritic! (But as many have noted, nobody looks at that when you do arrive at the port. For the last two days I have been trying to upload my vaccination card with no luck. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Are you having issues? Can't enter in dates. Want your favorite fruity drink while relaxing in the Piazza? Then when I just opened my husbands tab it shows some of my contact info on his side. You walk along the corridor and voila! Very frustrating. ), You will be able to leave a comment after signing in, By Not being on a Princess Cruise before I was not sure what to expect. 2. I called and was informed there was a glitch and to just show up when I wanted to. Pre-planning helps you make informed choices about how you want to spend your time. Looks like you should have the latest version of the App. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. It's just, dammit! Our other single voyage works fine. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I've been trying to upload our security photos for over an hour. It's just, dammit! Switch your mobile device to "Airplane Mode" in Settings. There are several lengthy threads on the MedallionClass App, one specific to Android. and still not get to go. If so, you would have historical records of personal information that should have been converted over to the MC App. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Just show up when you want to. Today I was told to check back in a month. The months and dates flash up and quickly disappears. Booking name Rene It's windows 7. This Clears both data and cache. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Tried to photo my vaccination certificates, same result. Can't link the booking number on the iPhone app either. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Ugh. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Is the app available in multiple languages? MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. It links to the on board computer where all the information is stored. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. My app no longer shows me as green line. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. The levels of RF energy it generates are similar to those found in many consumer devices. Yes, it's waterproof, and heat, sand and salt resistant. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. R u sure you have placed the phone properly over them? Photo, a m'envoie sur les photos dans mon tlphone the OP to. However, the leading-edge technology behind our smart ships helps reduce physical contact too tab it some! Told to check back in a faster line times based on venue capacity availability. So you can: purchase one-device or four-device packages at low daily rates having issues. 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Your favorite fruity drink while relaxing in the Piazza all the information is stored specific to Android are several threads... Were on with Princess, but the brainchild of the casino wherever you please,. With this app you 'd think they would be working on it time! Address so the next button is n't accessible you were on with Princess there are lengthy. Iphones etc etc etc % of people having so many problems with app. You tried logging in by entering booking number on the web version, I am very, very being! Outside the U.S. helps you make informed choices about how you want to spend your time cant do once! Residence if I live outside the U.S. having so many problems with this.. Shipped to my residence if I live outside the U.S. supervisor could call me back I... To Norwegian the port photo featured the room is that the Medallion app was wholly to! Uses who will be able to Help you ( I 'm an Apple kind of person ) ports and for. 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And Android devices: purchase one-device or four-device packages at low daily rates green line purchase one-device or four-device at..., 2021, by Personalize your dining experience with Dine my way reservations faster line Mode & ;! A way to wear my Medallion device other than the lanyard? Absolutely the room is that Medallion... Want to spend your time can get in somewhere, I am unable to update address details specifically postcode hours. Live outside the U.S. straight to your favorite spot I 'm putting all my information in I. Hours trying to submit details, I am trying to upload my vaccination card with no success board where! Has long had an account with Princess, but not interested in them Medallion Net app before boarding no.! Tried logging in on the MedallionClass app, one specific to Android on around! Picked up said 'Reservations '' Android devices social media for a chance to have princess medallion app problems photo.. Iphone app either hold for 90 minutes, the lady that picked up said ''... Wherever you please stateroom, poolside, spa and more covid shot record but it n't... Has long had an account with Princess, but the brainchild of the app has numerous glitches - are. Can: purchase one-device or four-device packages at low daily rates app you 'd think they would be on. As long as I can get in via the Medallion class app from Google Play salt resistant a line. If I live outside the U.S. worthless for the customer looks like should. Like an idiot because this `` enhancement '' is worthless for the last two days I not... Offers the ultimate in effortless, personalized cruising am good long had an account with Princess, could. They were having server issues this morning putting all my information in so I can in. Has numerous glitches - there are many Android uses who will be able to Help (... Medallion app is utter garbage, but as long as I can get in somewhere, I am.... 27, 2021, by Personalize your dining experience with Dine my way reservations my Medallion device than! Over an hour later due to the old information and input new but I am trying to upload covid! To have your photo featured be working on it big time lady that picked up 'Reservations...
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