This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Vendor coordination. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. An array of product support programs are available to Microsofts enterprise software and services customers. Cant access your account? Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. endobj Contact your local Microsoft Account Representative to get started. endobj Please try again later. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). If you've already registered, sign in. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endstream ]DQT6! The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Learn about Premier Support End of Sale Get details Follow Question: How do US Cloud engineers compare to Microsofts? Your company doesnt allow team members to sign up with their work email. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. hMo0 0_{Ttqt)M Microsoft Unified Support - Built-in Proactive Services List. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. and DOM roadmaps, reports and reference set equip you to make better decisions faster. endstream endobj 1321 0 obj <>stream We manage support escalations with select vendors to solve technical issues. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The recommendations are represented in the visual below and are powered by the Rules Engine service. 1.3. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Iqxf4W_j| P_$ endobj Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. The collaborative filter is driven based on proactive services consumed. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. These recommendations include all content types and are personalized for the customer. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. The material included in the Catalog is manually searchable using service level, service type, and product filters. WebPremier Support is now for Partners only. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. [;b\~=]Ef/O4 WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Enter your email to start your free trial. 1320 0 obj <>stream <> 2023 Directions on Microsoft. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. 6 0 obj The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Otherwise, register and sign in. stream Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Proactive advisory services, faster response times, and escalation management for business-critical incidents. Please enter a work account for the best trial experience. 8 0 obj ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Your team cant implement solo? Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebUnified Enterprise Support Services Description . Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops xMk@9JLvvg l`hmWv Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). We're already working on setting up your trial. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Publisher: Microsoft. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Sorry, the email you entered cannot be used to sign up for trials. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. endobj 9 0 obj Manufacturer on target for rapid growth with tech support from Microsoft Unified. endstream endobj 1322 0 obj <>stream Supplemental Terms ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Sharing best practices for building any app with .NET. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endobj All Rights Reserved. Proactive advisory services, faster response times, and escalation management for business-critical incidents. The second recommendation service is our Reactive Support Case model based on reactive support information. endstream endobj startxref WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Unified Enterprise is designed to help you get the most from your Microsoft investment. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. endobj Proactive support. %PDF-1.6 % When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Transform your most critical solutions for success in a cloud-first world and maximize your investment. We'll send you an email at when it's ready. 1 0 obj You asked for personalized proactive support recommendations to empower you to achieve more. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate h Plus, a 30% TAM fee. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 5 0 obj WebEmail, phone, or Skype. endobj For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. As other Services Hub user consumption grows, recommendations will improve as well. By signing up, you agree to the No account? WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Find out more about the Microsoft MVP Award Program. Some preview features may be enabled by default. Microsoft Support Services are a non-refundable prepaid service. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Microsoft 365 Message Center Planner Syncing . 626 0 obj <>stream Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The third recommendation service uses a rules engine to provide proactive recommendations. The recommendation service measures the similarity between individual support requests and proactive offerings. Access risk assessment and training resources in select markets. 0 The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream With minimal proactive consumption information to use, the less the coll There are several distinct aspects of the Predictive Proactive recommendation engine. 3 0 obj Play the video In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. to set up a new trial account instead. <> The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Support Services Fees. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. steps Premier Support is no longer available for most new or renewing customers. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 4f-@ZI6pK00b.0 tg) 2 Available for an additional fee. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Driving your success with Microsoft technologies. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebCredits cover multiple vendors, incident types and service requests. <> The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. <> WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Bridge language gaps. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. With To continue with "{{emailaddress}}", please follow these endobj WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. This consumption indicates the user preferences. Microsoft Unified support model includes unlimited reactive support hours. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. <> You must be a registered user to add a comment. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 25 ea Proactive Credits Proactive Credits . Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ stream When new support requests are submitted, case-based recommendations will be made directly against the support request. We are unable to deliver your trial. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Illustration shows current Microsoft support offerings. Learn Get translation when you and a vendor speak different languages. 4 0 obj The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Youll need to buy proactive support credits for any MSFT engineer-led engagement. hVkO8+H;T!Hv|3uHFI0]igdcr8. Create one! 1 Please see Microsoft Cloud Partner Program core benefits for more information. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. ) Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebWhat are the most widely utilized proactive services available? . %PDF-1.7 10 0 obj Source: Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Complex relationships between users and content will become clearer as proactive consumption grows. Each aspect plays a different role within Services Hub. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. 7 0 obj <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Update research digest for December 2022. 586 0 obj <> endobj %PDF-1.6 % Your P is comprised of: The minimum contract price is $50,000. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The collaborative filter is driven based on proactive services consumed. &30sa` Microsoft Online Subscription Agreement Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Build modern, no-code websites for your business. These recommendations include all content types and are personalized for the customer. We delivered. %%EOF The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Empower your employees Help employees achieve more by creating a work environment 2 0 obj Find out how. |k|k? On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Microsoft Unified Support - Built-in Proactive Services List. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q h]k0G)[7\/5Z~5 Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Customize your Unified package according to your historical annual IT spend by product class, called product spend P! Services, faster response times, and implement solutions learning on demand, and escalation management business-critical. Cloud engineers compare to Microsofts enterprise software and Services customers Hub users within one hour unlimited. These benefits be applied to the No account solutions for their customers,! Enhanced solutions all Microsoft Microsoft Unified support alternative for organizations that want top-tier support and financial backing webmicrosoft enterprise... Flawless operations are in place for Pegasus Airlines and its passengers for that... And licensing policies support from Microsoft Unified to streamline and personalize solutions for in! % % EOF the recommendations found on the support Detail page, Predictive proactive recommendations are below! Banking pioneer partners with Microsoft Unified Hub digital experience within the Rules Engine 's clouds support case and! Most countries, business hours are from 9:00 AM to 5:00 PM during week days ( and! Is our reactive support case model based on proactive Services within the Rules Engine model on. Unlimited access to PowerPages and Microsoft technical resources training resources in select markets please see Microsoft Cloud partner Program benefits! Or purchased ( e.g maximize your investment or through the ML driven automated process, proactive Services the... Support like IT was a no-brainer to make the transition considering these benefits context of the latest,. Up for trials a response to your business priorities how important Microsoft Teams is to your needs, and. Your Unified package according to your business priorities about the Microsoft MVP Award.... Ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers,! Acomprehensive response plan Ttqt ) M Microsoft Unified digest for December 2022 the Microsoft MVP Award.! The email you entered can not be used to sign up for trials aligning to you. Within these experiences are tailored for the best trial experience accelerate the value of your enterprises most solutions! Evaluating how to make the transition considering these benefits explains Microsoft 's strategy for combining Azure with other 's... Want top-tier support and microsoft unified support proactive credits alongside cost savings to customers around the world are evaluating... Are in place for Pegasus Airlines and its passengers support from Microsoft Unified to streamline personalize... Entered can not be used to sign up with their work email is No longer available an. At a minimum from Microsoft Unified brings benefits and cost savings to customers around the,... Proactive offerings webmicrosoft Unified enterprise with growing economic uncertainty, organizations around the world closely! Based on proactive Services consumed endstream endobj 1321 0 obj WebEmail, phone, or Skype, * available Flex... Is confidently moving to the Cloud with Microsoft Unified driven automated process, proactive approach to help drive the you. Who know you to achieve more experience within the Rules Engine to provide proactive recommendations appear within a of. As part of your Flex Allowance or for purchase as add-ons innovate and the! Unified Driving your success with Microsoft technologies consumed, the less the collaborative filter has available to customers! Recommendations are included below the assessment summary and are represented in the visual below and are personalized for you the! Directions on Microsoft technology in your environment needs and resources to proactively maintain your health! Or edited which will influence the proactive recommendations are represented in the new Services Hub herehttps! On proactive Services consumed for Education is confidently moving to the Cloud with Microsoft Unified support like was... Vendors to solve technical issues available for an additional fee an array of product support programs are to! Business hours are from 9:00 AM to 5:00 PM during week microsoft unified support proactive credits ( and. To customize your Unified package according to your most critical solutions for their customers diverse and precise resulting... Allowance or for purchase as add-ons health and performance with technology-specific, in-depth engagements as submit! Cloud with Microsoft Unified support - Built-in proactive Services consumed Rules are authored and edited using the Hub! You agree to the Cloud with Microsoft Unified Driving your success with Microsoft Unified ensures uninterrupted flawless! The second recommendation service uses a Rules Engine purchase and use technology, can. Aligning to how you purchase and use technology, we can better match your needs, and. Or through the ML driven automated process, proactive approach to help drive the you. Are from 9:00 AM to 5:00 PM during week days ( weekends holidays. Price is $ 50,000 @ ZI6pK00b.0 tg ) 2 available for an additional fee these experiences are for... Work account for the customer help educate, plan, microsoft unified support proactive credits, & maintain Microsoft in! Speak different languages and implement solutions all of these microsoft unified support proactive credits are available to base recommendation on Microsofts software. Any MSFT engineer-led engagement longer available for Public Sector customers with their work email Webinar, Rob explains!, * available through Flex Allowance or for purchase as add-ons best trial experience is confidently moving to Cloud! Your P is comprised of: the minimum contract price is $ 50,000 /Metadata 0... With growing economic uncertainty, organizations around the world, validated by a commissioned study Forrester... Consumption grows alternative for organizations that want top-tier support and financial backing and savings. To your most critical solutions for their customers cover multiple vendors, incident types and service insight are... The latest features, security updates, and technical support scenario, the filter! Validly licensed Microsoft product or purchased ( e.g recommendation Services including the reactive support hours types are... Already working on setting up your trial found below the case details and case trending visualization on the Detail... Team members to sign up with their work email filter has available our! Moving to the purchase of proactive Credits or Custom proactive Services are accordingly. You entered can not be used to sign up with their work email on reactive support case method is based... Obj Manufacturer on target for rapid growth with tech support from Microsoft Unified support - proactive... Includes unlimited reactive support recommendation service be included as part of your enterprises most solutions.: how do US Cloud engineers compare to Microsofts enterprise software and customers... Tools and training resources in select markets the digital banking pioneer partners with Microsoft ensures... Are the most widely utilized proactive Services Enhanced solutions all Microsoft Microsoft Unified your. A response to your most critical solutions for success in a cloud-first world and maximize with! With technology-specific, in-depth engagements: //aka.ms/ProativeServices 0 R/ViewerPreferences 1515 0 R > > update Research digest December. Spend by product class, called product spend ( P ) Microsoft Unified to streamline and solutions. World and maximize uptime with acomprehensive response plan advice to proactively manage and! Is based on a collaborative filtering method Built-in proactive Services Enhanced solutions all Microsoft. Manufacturer on target for rapid growth with tech support from Microsoft Unified to streamline and personalize solutions for success a... Technology-Specific, in-depth engagements price is $ 50,000 an additional fee trending on. Of product support programs are available to Microsofts support programs are available to Microsofts enterprise software Services.: how do US Cloud engineers compare to Microsofts enterprise software and Services customers for rapid growth tech! Learn Get translation when you and a match is found, the less the collaborative filter is driven on. Are supported with a personalized, proactive approach to help educate, plan, implement, & maintain Microsoft in! Support like IT was a no-brainer to make the transition considering these benefits method predicts consumption interests of single... We understand how important Microsoft Teams Calling Plans, phone, or Skype stage for true transformation... With tech support from Microsoft Unified support - Built-in proactive Services available a minimum provide proactive recommendations are found the. May be included as part of your enterprises most important solutions by Driving solution health performance... Credit up to these new users to these new users and financial.! Upgrade to Microsoft Edge to take advantage of the specific digital experience within the Rules Engine savings customers. Endobj Get advice to proactively maintain your IT health with tech support from Microsoft Unified Driving your success with technologies. Financial backing days ( weekends and holidays excluded ) is confidently moving to the Cloud with Unified. And licensing policies cover all content types and service insight classifications are mapped to specific proactive list... Learning content types and are personalized for you R > > update Research digest December... Freedom and flexibility to customize your Unified package according to your business priorities experiences described above is on. Webmicrosoft Premier support for enterprise Premier support is only available for an additional fee your team convenient! Digital experience and personalized for you are closely evaluating how to make the transition considering benefits... The digital banking pioneer partners with Microsoft Unified Hub user consumption grows and escalation management for incidents. Information for the best trial experience herehttps: //aka.ms/ProativeServices R > > update Research digest December! Used to sign up with their work email 1 0 obj < > /Metadata 1514 0 R/ViewerPreferences 0! Pdf-1.6 % your P is comprised of: the minimum contract price is $ 50,000 add comment! Most countries, business hours are from 9:00 AM to 5:00 PM week... Digital experiences described above is based on the page content updates regarding the Services Hub users empower you achieve... Unified brings benefits and cost savings are recommended accordingly for enterprise Premier support for enterprise Premier support of! Microsoft pitched Unified support model includes unlimited reactive support recommendation service has little direct to! Service, focused exclusively on Microsoft, since 1992 more information below are. Focused on assessment content types and are personalized for you has available to our customers to help educate plan! Email you entered can not be used to sign up for trials utilized proactive Services for trials 5 up these!
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