[7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). THE MOBILE DEVICE THAT YOU HAVE USED TO ENROLL IN THE ZELLE. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. If you're looking to make fast transfers, then Zelle might just be for you. Your financial institutions customer support team can help. Attract and retain customers. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. Zelle LE Guide Request Documents MSN Online Services requests that law enforcement officials contact them directly to obtain a copy of their ISP compliance guide. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. Governing Law; Choice of Law; Severability. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. YOU MAY NOT RECEIVE MONEY FROM A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. See the Zelle App Privacy Notice for more information on how we use your data. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. My Info: will allow you to update your personal and profile information. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. New 1099 Requirements. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. Mobile numbers cannot be enrolled with more than one Zelle profile. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. Please Note: This form is not to be used to report unauthorized transaction(s). Today, only digital transactions of $20,000 or greater are required to be reported to the government. Processing of Subpoenas. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. PLEASE READ THEM CAREFULLY. You further agree to comply with any applicable federal, state and local laws in your use of the Service. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. If you received the message thatyour account has been temporarily locked: Please verify your U.S. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. g. Records and Communications in Writing. Complete the form and we will respond to you via email within 2 business days. You may approve or deny within the messaging. Visa or MasterCard debit card tied to a bank account in the U.S. You may opt out of this Agreement to Arbitrate, and the Class Action Waiver, by notifying us in writing of your intention to do so. Please read through the terms and conditions and check the box to accept. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. The Add Your Debit Card page will allow you to enter your new debit card information. If you need immediate assistance, call us at 1-844-428-8542. Description. At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. We recommend that you send money only to friends, family and others that you know and trust. Records and Communications May be Provided in Electronic Form. https://www.zellepay.com/support/enrolling-with-zelle. You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. You can update your information through our website. Each profile may be created with one or more aliases, such as your U.S. mobile phone number and/or email address; however, only one bank account and/or debit card may be linked to a profile. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. It may be that your card is not currently able to receiving money in *. Other product and company names mentioned herein are the property of their respective owners. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. You may receive money from a User that is enrolled as a customer of a Network Financial Institution. We do not charge a fee for providing a paper copy of Records and Communications. This sample form is provided in PDF and Word formats. The scammer impersonates a legitimate business and uses a variety of tactics to trick consumers into providing sensitive information that allows them to trick the consumer into transferring the money to an account controlled by the scammer. *Remember to only send money to people you know and trust. must match the information that your bank or credit union has on file. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. B. Your financial institution will assist you. It is important that you also report this to your bank or credit union, if you have not done so already. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. Please make sure to state that you are requesting a paper copy of particular Records and Communications. During this time, the money will remain pending and you will have the option to cancel the payment. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. The transfer of money that you send or receive by using the Service is also subject to the terms and conditions of your account agreement with your financial institution. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. Zelle support is unable to cancel a payment on your behalf. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD FIRST BE DIRECTED TO ZELLE AND THEN TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Tip #1: Send invoices immediately. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. The only requirement is that the response time be reasonable. You may request money from another User. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. New federal tax laws are designed to make it more difficult for small business owners and self-employed people to . When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. There are no fees when using the Zelle app to send or receive money. All rights reserved. email, text message, in-app notification). THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. Any withdrawal of your consent to receive electronic Records and Communications will be effective only after we have a reasonable period of time to process your withdrawal. This section is pretty self-explanatory. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. Home Forms Miscellaneous. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. You must have JavaScript enabled to use this form. All rights reserved. Our support team is available to assist those enrolled with the Zelle app. P. 45 (d) (1). If dont have your CVV, you may choose to re-enroll. Follow any remaining prompts to authenticate. 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