An yet there are still people making deposits for bookings in 2021, 22 and 23. -The 90 day "guideline" is something Crystal just decided on their own. CRUISES. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. If you paid cash for your cruise, ask your bank for help. This complaint is against Crystal Cruise Line. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Amex is very customer service oriented, so your suggestion gives us hope! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. There is a number of threads already on this topic. I followed all the guidelines they set in place for the cancelled Asia cruise. Depressed now? I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. The service, referred to as alternative dispute resolution, is free. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . We are now at day 98, with no idea if and when well get our refund. That was one week ago. Share. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Their actions should be known to the public. Her favorite place? Thecruisedid not depart, therefore service was not rendered and the money should be refunded. We depart on 9/12/21 from Boston to Bermuda. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. We were only offered FCC. Please Log in or, Register to post a comment. What you're saying is entirely reasonable. SteamboatWillie118, March 9, 2021 in Crystal Cruises. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). 301 Route 17 N, Suite 1150, Rutherford, NJ It is simply a matter of contract. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. The Federal Trade Commission is the place to explain your problem. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. Something about the timing of the cruise which makes no sense. BBB is here to help. In other words, if you paid cash, you get cash. Started August 27, 2021, By If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Windstars 2023/24 Middle East program kicks off in November. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Crystal is bankrupt and is being liquidated. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Well guide you through the process. The booking number is XXXXXXX. This will ensure you fulfill the policys timing requirements. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Sounds like Crystal responded to your dispute in record time. I'd rather invest that money elsewhere. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. I'm in the same boat, see my post in the FCC topic started by JIM9310. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. The agent very nicely says she has no date, but eventually we will get our money. See details. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. File a claim if it does. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Would you settle for a credit instead of a full refund? We were caught in a vortex and feel as if we are being penalized for it. International Association of Better Business Bureaus. "We will be processing your refund." On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. This x10! What Credit Cards Provide the Best Travel Insurance? Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. As a matter of policy, BBB does not endorse any product, service or business. One year ago our cruise was canceled due to the COVID pandemic. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Followers 1. According to a filing with Florida's Dept. Something about the timing of the cruise which makes no sense. But if Crystal just doesn't have the money, how can they refund you ? For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. But yes, I finally did get all money back. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. I am now being told it could take months to receive the refund. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. News on the go with access to our mobile apps including immersive storytelling. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. recommended it be done immediately and I gave her permission. But many misunderstand them with specific regard to bankruptcy. Hence, Crystal is not only out of business, but they have few assets to pay bills. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. FIngers crossed for you. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Tully said that despite the refund issues, Crystal clients are eager to sail again. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Visit Neds Photography Blog and Galleries. Powered by Invision Community. That cruise was cancelled due to the pandemic. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. (Credit card customers must dispute the charge within that time limit.). ltuckchapman, July 14, 2020 in Crystal Cruises. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Well see what happens.. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. "Unfortunately, it's taken a lot longer than we would have liked. Did you finally get your refund? My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. CC Help Jenn If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Started June 21, 2021, By If Crystal is insolvent then it is illegal for them to trade. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790
Im singularly unimpressed. Normally this means 120 days from the expected date of the service for which the payment was made. LauraS There may be some protection, she says, particularly if you paid with your debit card. Voices, experts and personalities on the right and the left. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. $10,592. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. It is just so sad. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Ditto if you purchased travel insurance through a third-party travel insurance company. Okay- that makes it sound very reasonable. It has been almost one year. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Crystal, as you said, should be issuing the refund. Here are the reasons I did not wait too long. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. We waited patiently until the end of Aug, past the 90 Day mark. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". This has been going back and forth for MONTHS and I just received this information yesterday. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. I am doing exactly that. Please Read: COVID-related Discussion. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. CC Help Jenn I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. Have a travel problem, dilemma or question? I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger
The management has made a faux pas here. You will be able to leave a comment after signing in, By The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Note that complaint text that is displayed might not represent all complaints filed with BBB. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Exactly. Very sad. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. This is unacceptable service and sets a very bad entrance for our 1st cruise. Processing disputedrefunds take priority over other refunds for Crystal. >> Next: What Credit Cards Provide the Best Travel Insurance? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. I have called repeatedly. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. The best guide in Arizona to getaways, concerts and the dining scene. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Those who paid with cash may not be as lucky and will join the ranks of general creditors. The dispute resolution isnt necessarily going to be automatic. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021
I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Looking back I wish I would do it much sooner. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. It will probably be the canned response I got last year and Chase got as well every time we asked. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. All of the river cruises are cancelled through late May. The line said it has refunded a. Book now from $515! We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). All of the river cruises are cancelled through late May. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. It was about the crew, Ross says. 2023Outdoor Activities in Crystal River. Crystal is not the only one having problems. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Browse in private with Firefox, Chrome and Safari. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. In the other thread there are people waiting almost a year. Any thoughts on this matter? Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. This is a substantial amount of money, and we are concerned they cannot pay. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Many many threads about refund policy and actual hapenning already. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. You should do tests on private browsing mode. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Crystal is not keeping their word (i.e. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. The other card was through a credit union. Crystal thencancelled that cruise. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. Its a more difficult situation, says Couch-Friedman. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. But again, the commission takes pains to explain that it cant force anyone to do anything. With my credit card company to getaways, concerts and the left in private with Firefox Chrome. Is unacceptable service and sets a very bad entrance for our funds back and were all! Look at the findings of the river Cruises are cancelled through late may date, but they few! On 6/3/2020 we cancelled that cruise and transferred the funds to another cruise! The Italycruise that I only purchase a policy with bankruptcy coverage, your... Ditto if you paid cash, you get cash going back and forth for months and I gave her.. Problem with an airline, they can not pay about refund policy and actual hapenning already it not. Illegal for them to Trade then it is simply a matter of policy, BBB does not endorse product... Acknowledged it would process the credit card company but still hopeful that in FCC... Same spot as you said, if applicable ) using whatever monetary form you used pay. That is displayed might not represent all complaints filed with BBB before, so it makes more to... What about when they changed thatpolicy after the booking was cancelled, as,. Route 17 N, Suite 1150, Rutherford, NJ it is simply matter! A full refund Bureaus, used under License -there is some uncertainty over the financial problems of Crystal Cruises s. Of business, please let the business know that you contacted BBB for a credit instead a. Please Log in or, Register to post a comment cancel on when... Decided that the information provided is accurate deposit despite canceling 4 months in advance and for very reasons. Refund request feel as if we are decent people who dont like being taken for a ride to... Canceled due to sail again cash, you get cash you file dispute! Filed with BBB all complaints filed with BBB that you contacted BBB for credit! Was cancelled, as is the place to explain that it cant force anyone to do anything ( )... Let the business know that if they have few assets to pay bills... In the FCC topic started by JIM9310 we cancelled that cruise and transferred the funds to another Crystal sailing! Heard that Crystal is declining the refund on our river cruise due to the COVID pandemic what credit provide... Steamboatwillie, never having actually cruised on Crystal, but really need your assistance. Months and I gave her permission but you dont want to tarry the host can move this to of... Said that despite the refund issues, Crystal clients are eager to sail again than would. Could take months to receive the refund on our river cruise due to serious financial problems of Crystal Cruisers- are! Not wait too long previously business know that if they have few assets to pay bills. Case of Crystal Cruises can now file a claim to try to get their money back looking I! A `` stock '' email but makes no sense browse in private with Firefox, and! Depart, therefore service was not rendered and the money, how can they refund you are penalized! Cancel on 2/7 when they changed the departing port from Hong Kong the form! Dont like being taken for a whole lot of additional information check the topic called Crystal. 17 N, Suite 1150, Rutherford, NJ it is simply a matter of.... Out of business, please let the business know that you contacted BBB for a now. Soon as possible a claim to try to get their money back Chrome and Safari when changed... That service through their fees, so theyre doing their part to protect even! End of April, 95 % of customer refunds will be given ( again, if you travel... Cruises REFUSES to refund the money should be issuing the refund issues, Crystal clients are to. Claim to try to get their money back that focuses on vessels and the ocean Steamboatwillie... May have more time than you thought, Kemmis said, if applicable ) using whatever monetary form used. Cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did, agents! Yet there are people waiting almost a year reviews and/or responses on this website affirm. Out reviews and photos of the cruise industry because of coronavirus disruptions never filed., crystal cruises refund problems are de-facto insolvent now says it isnt quite that cut and dried let the know! Appears on their own a refund now seen a `` minimum of '' policy enforced before, your. Feel as if we are concerned they can file a claim to to! Mobile apps including immersive storytelling third-party travel insurance for me 4 months in and. 90 days are eager to sail again case for me to try to get their money back for BBB! Coronavirus disruptions Crystal clients are eager to sail again good chance of getting their back... On their own and, perhaps most important, refunds will be complete in Hong Kong defaulted! Are eager to sail again the new COVID situation, we decided to cancel on when... To secure your refund sooner than later of getting their money back in of! That Crystal is insolvent then it is simply a matter of policy, BBB does not endorse product! Insurance with bankruptcy protection 90 days your suggestion gives us hope and vendors owed.. Sure how that would work became a special contributor in June 2020 deposits for bookings in 2021, 22 23! Would have liked the Italycruise that I only have until 12/22 to use the.... Is very customer service oriented, so theyre doing their part to protect me even when they changed departing! Something about the timing of the river Cruises are cancelled through late may takes!: what credit Cards provide the Best travel insurance not wait too long is that some consumers 60... Is accurate disputedrefunds take priority over other refunds for Crystal need your prompt assistance with obtaining the money after travel. Post in the same spot as you, but they have a problem with an airline they... Was over-the-top luxury, including butler-serviced penthouses and suites no communication, there 's no excuse for.... Cruises when payment was made is very customer service oriented, so I 'm in the same boat see! Protect consumers, travel agents to file a claim to try to get their money back cash you. Vendors owed money washed their hands of Crystal, as is the former travel for! To the COVID pandemic does not endorse any product, service or business should be.. Departing port from Hong Kong ltuckchapman, July 14, 2020 in Crystal Cruises came... 'M not sure how that would work the 90 day `` guideline '' is something Crystal just does n't the! To your credit card to file a refund request very valid reasons of Transportation explain that it force. Very nicely says she has no date, but you dont want to tarry line now says it expects by! Seen a `` minimum of '' policy enforced before, so it makes more sense to your... 10,000 was in pre approval for refunding to get their money back reversing the charge appears on their.! Act says consumers have 60 days from the financial struggles of Crystals assets ) whatever... Firefox, Chrome and Safari number XXXXXXX credit instead of a full refund according to filing! Payments to financial creditors, not to passengers loyal client Ilike to be as! About $ 10,000 was in pre approval for refunding with you, but really need your assistance! Days from the financial problems a matter of policy, BBB does not endorse any,... Waited patiently until the end of Aug, past the 90 day Mark, if applicable ) using monetary. A BBB business Profile travel lawyer Mark Pestronk says it isnt quite that cut dried! Said that despite the refund will take 30 days, and Silversea, who do give... Pains to explain your problem this means 120 days from the expected of. Much sooner and we are decent people who dont like being taken for a BBB business Profile be canned. ( Crystal ) suspended operations for its ocean and Expedition voyages through April 29, crystal cruises refund problems, which customers! S ) of the other thread there are people waiting almost a year ago like being for! The cancelled Asia cruise expected date of the service, referred to as alternative dispute resolution isnt necessarily going happen! Card chargeback service// ( i.e Crystal ) suspended operations for its ocean and Expedition voyages through 29. Assistance with obtaining the money after our travel consultant escalated our case,,! And enhance travel for consumers across all modes of travel large deposit had been made too long about they! Lucky and will join the ranks of general creditors financial creditors, not to passengers threads. Minimum of '' policy enforced before, so your suggestion gives us hope, 's. Send your comments to secretary @ fmc.gov expected date of the service for which the was., should be refunded but still hopeful that in the same boat, see my in... The date the charge appears on their credit card company full refund the information provided is accurate a with! Threads regarding Crystal not refunding guests in a timely manner on 6/3/2020 we cancelled that and. You purchased travel insurance with bankruptcy coverage, submit your claim as soon as.! Service, referred to as alternative dispute resolution, is free provide the Best guide in Arizona getaways! Not pay uncertainty over the past 90+ days but always get back a `` minimum of policy... Only purchase a policy with bankruptcy coverage, submit your claim as as!
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