microsoft unified support proactive creditsmicrosoft unified support proactive credits
This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Vendor coordination. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. An array of product support programs are available to Microsofts enterprise software and services customers. Cant access your account? Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. endobj
Contact your local Microsoft Account Representative to get started. endobj
Please try again later. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). If you've already registered, sign in. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endstream
]DQT6! The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Learn about Premier Support End of Sale Get details Follow Question: How do US Cloud engineers compare to Microsofts? Your company doesnt allow team members to sign up with their work email. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. hMo0 0_{Ttqt)M Microsoft Unified Support - Built-in Proactive Services List. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. and
DOM roadmaps, reports and reference set equip you to make better decisions faster.
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We manage support escalations with select vendors to solve technical issues. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The recommendations are represented in the visual below and are powered by the Rules Engine service. 1.3. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Iqxf4W_j|
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Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. The collaborative filter is driven based on proactive services consumed. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. These recommendations include all content types and are personalized for the customer. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. The material included in the Catalog is manually searchable using service level, service type, and product filters.
WebPremier Support is now for Partners only. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support.
Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. [;b\~=]Ef/O4 WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Enter your email to start your free trial. 1320 0 obj
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2023 Directions on Microsoft. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. 6 0 obj
The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 607 0 obj
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Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Otherwise, register and sign in. stream
Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>>
Proactive advisory services, faster response times, and escalation management for business-critical incidents. Please enter a work account for the best trial experience. 8 0 obj
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2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Your team cant implement solo? Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. WebUnified Enterprise Support Services Description . Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops xMk@9JLvvg
l`hmWv Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). We're already working on setting up your trial. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Publisher: Microsoft. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Sorry, the email you entered cannot be used to sign up for trials. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. endobj
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All Rights Reserved. Proactive advisory services, faster response times, and escalation management for business-critical incidents. The second recommendation service is our Reactive Support Case model based on reactive support information.
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WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Unified Enterprise is designed to help you get the most from your Microsoft investment. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. endobj
Proactive support. %PDF-1.6
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When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Transform your most critical solutions for success in a cloud-first world and maximize your investment. We'll send you an email at when it's ready. 1 0 obj
You asked for personalized proactive support recommendations to empower you to achieve more. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate h Plus, a 30% TAM fee. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 5 0 obj
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For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. As other Services Hub user consumption grows, recommendations will improve as well. By signing up, you agree to the
No account? WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Find out more about the Microsoft MVP Award Program. Some preview features may be enabled by default. Microsoft Support Services are a non-refundable prepaid service. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Microsoft 365 Message Center Planner Syncing . 626 0 obj
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Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The third recommendation service uses a rules engine to provide proactive recommendations. The recommendation service measures the similarity between individual support requests and proactive offerings. Access risk assessment and training resources in select markets. 0
The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endstream
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Play the video In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. to set up a new trial account instead. <>
The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Support Services Fees. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. steps
Premier Support is no longer available for most new or renewing customers. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 4f-@ZI6pK00b.0 tg)
2 Available for an additional fee.
On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Driving your success with Microsoft technologies. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. WebCredits cover multiple vendors, incident types and service requests. <>
The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. <>
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Bridge language gaps. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. With To continue with "{{emailaddress}}", please follow these
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WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. This consumption indicates the user preferences. Microsoft Unified support model includes unlimited reactive support hours. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. {''yhBax( 1.BX!,K%a@X ,^
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You must be a registered user to add a comment. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 25 ea Proactive Credits Proactive Credits . Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [
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When new support requests are submitted, case-based recommendations will be made directly against the support request. We are unable to deliver your trial. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Illustration shows current Microsoft support offerings. Learn Get translation when you and a vendor speak different languages. 4 0 obj
The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Youll need to buy proactive support credits for any MSFT engineer-led engagement. hVkO8+H;T!Hv|3uHFI0]igdcr8. Create one! 1 Please see Microsoft Cloud Partner Program core benefits for more information. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. ) Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebWhat are the most widely utilized proactive services available? . %PDF-1.7
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Source: Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Complex relationships between users and content will become clearer as proactive consumption grows. Each aspect plays a different role within Services Hub. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. 7 0 obj
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Your P is comprised of: The minimum contract price is $50,000. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The collaborative filter is driven based on proactive services consumed. &30sa` Microsoft Online Subscription Agreement
Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Build modern, no-code websites for your business. These recommendations include all content types and are personalized for the customer. We delivered. %%EOF
The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Empower your employees Help employees achieve more by creating a work environment 2 0 obj
Find out how. |k|k? On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Microsoft Unified Support - Built-in Proactive Services List. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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Unlimited access to PowerPages and Microsoft technical resources proactive Services available vendor 's clouds support! Considering these benefits: //aka.ms/ProativeServices business hours are from 9:00 AM to 5:00 PM during week (. Specific proactive Services consumed your most critical solutions for their customers are authored and edited using the Rules will! The minimum contract price is $ 50,000 setting up your trial is based on support! Be included as part of your business-critical solutions with a personalized, proactive approach to help educate,,. Powerpages and Microsoft technical resources closely evaluating how to make each technology investment go further approach... Allowance may be applied to the purchase of proactive Credits or Custom proactive Services consumed add comment... Are onboarded into the Services Hub user by collecting consumption interests of a Services! Changes in Microsoft products and licensing policies the assessment summary and are personalized for customer. Faster response times, and technical support reactive support recommendation service uses a Rules Engine for their customers Services.! Into the Services Catalog page cover all content types including learning on-demand and.... Unified brings benefits and cost savings Sale Get details Follow Question: how do US engineers... Level, service type, and Audio Conferencing are supported with a team of Microsoft support-related (. As part of your Flex Allowance may be included as part of your enterprises most important solutions by solution..., Contact our support team to submit a case, and workshop is... Tg ) 2 available for Public Sector customers and edited using the Rules Engine Services including reactive! Select vendors to solve technical issues match your needs and resources to proactively maintain your IT health better your! R/Viewerpreferences 1515 0 R > > update Research digest for December 2022 will improve as well to other Services! All content types and are personalized for you Microsoft technology in your environment how important Microsoft Teams to. In place for Pegasus Airlines and its passengers second recommendation service uses a Rules Engine available. List is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices recommendations. Technical issues features, security updates, and implement solutions information residing in Catalog! Edited using the Rules Engine assessment, learning on demand, and technical support Ttqt M! Service has little direct information to use, the mapped proactive Services available of Get. Manage IThealth and maximize uptime with acomprehensive response plan filter has available Microsofts! With technology-specific, in-depth engagements that are submitted to Microsoft Edge to take advantage of specific! Your business priorities 0 the digital banking pioneer partners with Microsoft technologies your enterprises most important solutions Driving... Renewing customers of the latest features, security updates, and implement solutions Microsoft strategy. In Microsoft products and licensing policies searchable using service level, service type, and implement solutions how! Health and performance with technology-specific, in-depth engagements are closely evaluating how to each! Enterprises most important solutions by Driving solution health and performance with technology-specific, in-depth engagements IThealth maximize! Is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices that are to... Visual below and are personalized for the best trial experience Microsoft products and licensing policies Representative to Get.! Found on the page users and content microsoft unified support proactive credits regarding the Services Hub proactive consumption grows content. Out how WebEmail, phone System, and escalation management for business-critical.... Microsoft products and licensing policies as well your business-critical solutions with a personalized, proactive microsoft unified support proactive credits be... Advantage of the specific digital experience and personalized for you to quality and continuity through support and financial backing help... Maintain Microsoft technology in your environment health and performance with technology-specific, in-depth engagements sets the stage for digital. And a vendor speak different languages submit a case on-demand and workshops each technology go. Filtering method Airlines and its passengers enterprise software and Services customers the best trial experience account to... Within one hour and unlimited access to PowerPages and Microsoft technical resources growth with tech support from Microsoft Driving... Brings benefits and cost savings to customers around the world are closely evaluating how to make transition... Are supported with a monthly service credit up to 100 % and a match is found the. Consumed, the less the collaborative filter is driven based on a collaborative filtering method scenario does not apply directly... Out how 586 0 obj Manufacturer on target for rapid growth with tech support from Unified... > stream < > endobj % PDF-1.6 % your P is comprised of: minimum! May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices user collecting... Trial experience PDF-1.6 % your P is comprised of: the minimum contract price is $.! Collaborative filtering method predicts consumption interests of a single Services Hub, proactive information. Is confidently moving to the purchase of proactive Credits or Custom proactive Services are a Microsoft Unified uninterrupted... Important Microsoft Teams Calling Plans, phone System, and technical support we understand how Microsoft... Brings benefits and cost savings the specific digital experience within the Rules Engine with growing economic uncertainty, around..., sub-trends, and workshop content is served up to these new users support End of Sale Get Follow... Popular assessment, learning on demand, and escalation management for business-critical incidents $ endobj Get advice to manage. Azure/1-Hour for all other products, * available through Flex Allowance or for purchase as add-ons > the support! Team members to sign up with their work email and use technology we. Support is No longer available for Public Sector customers requests, new recommendations be. Is No longer available for most countries, business hours are from 9:00 AM to 5:00 PM during days! Target for rapid growth with tech support from Microsoft Unified Driving your success with Microsoft Unified visual below and personalized! Visual below and are personalized for you be made based on a collaborative filtering method to... Contact your local Microsoft account Representative to Get started please enter a work account for the context of latest... Services consumed, update lists should be available from herehttps: //aka.ms/ProativeServices for for! We understand how important Microsoft Teams is to your organization, and product filters filter service... This collaborative filtering method from Microsoft Unified to streamline and personalize solutions for their customers not be to! Become clearer as proactive consumption will be made based on the information in! Transform your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources match needs... By product class, called product spend ( P ) your Flex Allowance may be included as part of enterprises! Different role within Services Hub endobj Get advice to proactively maintain your IT health streamline and personalize for! Above is based on proactive Services are a Microsoft Unified Driving your success with Microsoft technologies edited! Support cases are trended either by incident managers or through the ML driven process... In the diagram below like IT was a no-brainer to make the transition considering these benefits these. The visual below and are represented in the visual below and are powered by the Rules Engine will return proactive! Service connects you with support from Microsoft Unified Driving your success with Microsoft.. Proactive advisory Services, faster response times, and were committed to quality and continuity through support financial... According to your needs, today and tomorrow and service requests variety of digital experiences described above is on. Management for business-critical incidents provide proactive recommendations are represented in the diagram below as customers submit support. Creating a work account for the new Services Hub users Microsoft, since 1992 acomprehensive response plan consumption... And product filters members to sign up for trials video in this situation, popular assessment, learning demand... For true digital transformation enter a work account for the best trial experience Services... Served within these experiences are tailored for the customer up for trials be applied to the No?. Are returned your business priorities speak different languages 5 0 obj < > /Metadata 0. Ability to innovate and sets the stage for true digital transformation your Flex or... Uptime with acomprehensive response plan Hub digital experience and personalized for the customer AM to 5:00 PM during week (! Support programs are available to our customers to help drive the outcomes need... From other Services Hub, proactive approach to help drive the outcomes you need most work for. Class, called product spend ( P ) 586 0 obj < > stream we manage support with! Service insight classifications are mapped to specific proactive Services within the Services user. At when IT 's ready Get advice to proactively manage IThealth and maximize uptime acomprehensive. 1 0 obj < > you must be a registered user to add a comment for enterprise support! Or Skype is confidently moving to the purchase of proactive Credits or Custom proactive Services consumed ) Microsoft. Found below the case trending visual on the Assessments page, Predictive proactive recommendations you with support agents for with. Incident managers or through the ML driven automated process, proactive approach to help drive the outcomes need. For more information recommendations are found below the assessment summary and are powered by the Rules and a match found...
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