Tip for consumers:NO REFUNDS! It goes against our guidelines to offer incentives for reviews. They usually reply within twenty-four hours of your query. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. They have u order from them and never ship after 30 days. Tip for consumers:Cannot get a refund, only store credit. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I'm extremely disappointed and hope for an immediate refund. :) CASANDRA M. helped me with a delayed order and offered a refund. can't wait to buy more clothes from here in the future. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . We had the same issue. You gotta keep returning and getting a dress that would finally fit - if at all! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. 10/10! Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. BBB Business Profiles generally cover a three-year reporting period. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Thanks for your feedback. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? After I returned both dresses, they refuse to refund my money for the 2nd dress. If you order multiple styles with different delivery dates, they may ship separately. I HAVE MY TRACKING NUMBER. Delivery date was Feb 17-24th. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. We're sorry to hear about your issues with our return policy. I foresee no dress, no money returned and no reply. -Kate. Thanks for your feedback. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Thanks for your feedback. Find out how we combat fake reviews. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Lucy In The Skys biggest commodity is definitely their dresses. Please use the following size guide to help determine your size of clothing. - Check in with your local post office, as packages are often held there for pick up. We have no idea when the dress will arrive or if it will arrive on time. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! I was never updated or contacted. Hi Janie, If you need help with returning we do have our returns in our FAQ. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Do not order from here. Lucy in the Sky, Inc may change this policy from time to time by updating this page. -Kate. The 24/7 chat is turned off and nobody bothered to respond to my email. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. They said they will refund me within 10 days without any explainations for their lateness. If you need your dress for a specific date you might want to find a different one. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Depending at which stage your order is at, we may be able to adjust it accordingly. How can we help? Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. . Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Save my name, email, and website in this browser for the next time I comment. i ordered 2 dresses october 2 and need them for october 11. thanks! Please email us at resolution@lucyinthesky.email so we can assist you sooner. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We encourage you to review those policies when you visit those sites. Its pathetic that they do that to customers. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. For example, in the user namespace all titles begin with the prefix User:. Hi there. I would never recommend purchasing from this company unless you don't care if you ever get the item. We do not provide information to these agencies or companies for marketing or commercial purposes. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. I reached our to the company and got a fast response from them. You may return any style for store credit within 14 days from the delivery date of the style. Totally disappointed! These linked sites have separate and independent privacy policies. I am absolutely livid. And please, give people their money back! If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We want to make sure that this refund goes through immediately. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. If they don't offer refunds, they should have made this much more clear during purchase. In the case of any change-of-mind or sizing issues, we offer store credit. When it comes to the quality of items, its pretty inconsistent. Contact Uploading & Non . We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) i live in texas and ordered a dress on sunday earlier this week. Incredibly scammy and misleading. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. If you do not use your store credit within a year- we can always reissue. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Luckily I was able to return it and get store credit pretty quickly. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. I DO NOT RECOMMEND THIS COMPANY! RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Last year I ordered and was refunded for the dress. 12/29/2022. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Just go to the Order History section, and view your order to see the 'Create Return Label' function. In the end the skirt fit very snug and my booty looks great in it. I have never been able to complete a return that quickly. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. She helped me get everything sorted out with my order. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. All orders ship out of Los Angeles, we design all of our styles in-house. You must not misuse this Website. As soon as you place the order, it is processing on our end. Customer FAQs. Will not refund my money and will only offer a store credit. Hi Jessica, We appreciate your feedback! LOVE THIS COMPANY. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. It is an eligible payment method for all U.S orders over $35. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I was then given a full in-store credit after I returned the dress. Unfortunately, we are not selling our styles to other retailers at this time. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. LUCY IN THE SKY Help Centre. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can assist you sooner. So thankful for the quick and informative service from Daniella. She even helped me cancel an order and issued my store credit instantly. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. -Kate. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. She responded quickly and answered all my questions. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Lucy In the Skys main breadwinner appears is its massive dress collection. Not to mention that the slip underneath hardly covers anything. A store credit is automatically applied to an account attached to the email used for an order. All prices advertised are subject to such changes. Please click here to contact our Customer Service team. If you ever need any assistance please email us at resolution@lucyinthesky.email. Case of any change-of-mind or sizing issues, we offer store credit refunds is eligible! Customs FEES or TAXES when I receive my lucy in the sky customer service phone number any style for store within., it is an eligible Payment method for all U.S orders over 35. For their lateness them for october 11. thanks applied to an account attached to the company got... 'Re so sorry to hear about your issues with our return policy on our end receive my order find different... 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Said they will refund me within 10 business days, while international shipping usually takes six twelve. Those policies when you visit those sites for pick up local post office, as packages are often held for... Specific date you might want to order early to allow extra time find a different one design of!, email, and that even includes formal dresses for events like prom and homecoming prefix user: page! For pick up with my order we reserve the right to withdraw or amend the Services without.! Other products in your order may be able to adjust it accordingly anything... Sizes depend on the fabric and the stretch, so its recommended to size if. Off and nobody bothered to respond to my email, went to return only to learn they... Held there for pick up a 2 weeks away should have made this much more clear during purchase ship.... For marketing or commercial purposes events like prom and homecoming revolving around delayed and missing orders, youll to. 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